February 7, 2012

Six Things to Know about Renewing your Vehicle License Disk

*** Update Dec 2015: The grace period is 21 days, not 30 days; it's probably a good idea to renew your license disk before starting the grace period instead of waiting until the end of it - as we all know, South African bureaucracy is not the fastest. As one reader from Cape Town commented, don't rely on the notice being sent in the mail either but keep track of the date yourself. Also, to renew your license disk, you must now not only bring your renewal notice (if it was sent) and cash, but ALSO your passport or ID booklet, and proof of residence, to ascertain you still reside at the same address. ***

I recently read somewhere that stories are more likely to be read when their titles contain numbers, as in "101 Ways to Lose Weight." So you might have to suffer through a spat of such headlines on my blog while I test this theory.

But since I'm a  nice person, I'll come right out and tell you the six things to know instead of making you suffer through the rest of my story, the telling of which you have learned by now is never brief.

  1. South African vehicle registrations (aka license disks, the little round thing on your windshield) must be renewed every year
  2. You will receive a renewal notice in the mail
  3. You have a thirty-day 21-day grace period
  4. Renewals must be done in person at a post office or at the licensing office (yep, the glorious place you might remember from my Tips on Buying a Car in South Africa) by bringing your renewal notice, your passport or ID, and some kind of proof of residence (see comments below for details)
  5. Call ahead at the post office of your choice to determine if their vehicle registration is operational (might want to read the story after all to find out why)
  6. The fee must be paid for in cash

The story went thusly (I've been made to read a lot of Dr. Seuss to the girls lately, can you tell?): When Noisette (whom these things are addressed to, because, if you'll remember, I couldn't do anything in my name at the time I was signing up for all these things, because my visa wasn't permanent enough) put the renewal notice for the car registration on my desk, I just about had a heart attack, thinking it was another traffic ticket, because the issuing agency is AARTO in both cases. Okay, not really a heart attack, I do get these tickets all the time. But still, my thoughts weren't very pleasant.

Then, to my surprise, I noticed it was the renewal notice, not a ticket. I put it in my purse, making a mental note to stop by the post office on Rivonia, which is the place where I renewed it without major problems last year. In fact, I remember being surprised how easy it was and that I didn't need to show anything in terms of personal identification. Which is actually amazing in a country where you learn your passport number by heart after just two weeks, because you need it so often.

This morning I was in the vicinity, so I decided to get it over with. I entered the post office, saw the "License Renewals at Counter 1" sign, stood in line for a while, and then remembered that I needed to note the car's mileage on the form. So out I went again, copied the mileage from the odometer, and went back to my queue. Except when I get to the front, I saw that "Counter 1" had a sign attached to it, saying that the vehicle registration program was currently offline, "sorry for the inconvenience."

So far so good. These things are expected in Africa. But what now? I recalled that the Leaping Frog post office next to Checkers has a vehicle registration counter, and do you know why I recalled that? Because that is the one I went to last year, but then their system wasn't working. Surely, however, it would be working now, it being a year later and all.

Except of course it wasn't working there either. And you know what? I could swear the little dog-eared paper saying it was out of order was the exact same one I spotted there last year. This is actually not surprising at all. Things stopping to work and never being fixed again is such a commonplace occurrence in these parts that one barely even pauses to think how extraordinary that actually is.

Determined by now to come home with this item checked off my list at all cost, I asked the lady where else I might go, half expecting she'd send me back to Rivonia. But no, it's the Lonehill post office I should go to, I was told, the one next to Nedbank, they were operational.

Very doubtful this would work out as promised, I made my way to Lonehill, found the post office as described, and stood in the shortest line. Except, the longer I stood there, waiting for a lady who asked a bazillion questions about the package she was mailing, I had second thoughts. Why was everyone else queuing in the line next to me? I craned my neck to see if any of the counters had any signs about license renewals, but couldn't find anything but a notice that all payments must be made in cash.

This is the precise moment when I had another near heart attack. Cash? I had completely forgotten that tidbit of information from a year ago. Luckily, a quick scan of my wallet revealed that I had over R1000, an occurrence that is actually very unusual, but one that made me very happy at that moment because it was more than enough to pay for the renewal. Except if they looked up the fines I hadn't paid yet, an idea that subsequently struck me while I was - still - waiting.

When the lady in front of me was finally done, I stepped up to the counter. As I was half expecting, I was sent to the next counter. Somehow everybody in line had seemed to know this fact eluding me, and I realized with horror that the line at THAT counter was now four people long. A quick calculation based on my observation of that line's progress revealed that I'd have to wait about 32 minutes for my turn. But the woman at the front of that line had pity on me and waved me in. I pretty much gushed over with gratitude, but when she revealed to me that this was her FIFTH try to pay HER license renewal, I felt slightly ashamed. My three tries, you see, were nothing special. I still have much to learn about The Art of Patience.

We soon had a conversation going in our queue about the best way of paying these pesky things. A gentleman volunteered that maybe we should go to the licensing office in Randburg after all, though none of us wants to go back after our first acquaintance with it, because everybody is going to the post office, leaving the licensing office virtually deserted. I wondered if there wasn't a way to pay it online, but was told that no, that was impossible, since you needed to be given the disk in return, and who would want to trust the mail to deliver that.

It turns out I got my disk fairly quickly and no, they didn't run a check against outstanding tickets (another argument against the licensing office, where they well might do exactly that). When I arrived home, I checked if there wasn't an online payment option after all, so I could tell you about it, but there isn't. What I did find, however, was this website educating the public about AARTO and your rights versus them. I recommend you look at it. It advises, among other things, that you do not have to pay your traffic fines unless they are sent to you by registered mail, something the JMPD never does. So technically all your speeding fines are unlawful. I'm not sure I want to rely on that, because what if you get pulled over and they run a check on the system? I actually spoke with someone the other day who spent a night in jail for speeding, and it didn't sound pleasant. Although I'm pretty sure I'd get a lot of pageviews for "I spent a night in a South African jail."

You be your own judge. I just thought I'd pass it on.

Oh, and by the way, don't think your to-do is crossed off the list once you've gotten your new disk. The major part is still in front of you: Getting the darn sticker with the old disk off your windshield! Please excuse me while I go scrape some more...

More car-related posts on Joburg Expat:

Tips on Buying a Car in South Africa
Tips on Selling a Car in South Africa
Should I Get a South African Driver's License?

How to Convert Your Foreign Driver's License to a South African Driver's License
Finding a Good Car Insurance
Getting Your Car Serviced in South Africa


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cat said...

I have really never done this in person - we send the office messenger.

Sine said...

I SO need an office messenger...

Sine said...

Just an update, the grace period is 21 days, as per www.services.gov.za: "You get a 21-day grace period if you have not renewed the expired motor vehicle licence. The grace period is calculated from the expiry date of the current licence disc."

windscreen repair said...

Thank you very much for sharing this, I'll be sure to keep this in mind the next time I register.

windscreens WA said...

I'll be sure to check my windshield later when I get home. Thanks.

Jozie Days said...

Just thought I would add an update to this wonderfully helpful post. Sine, I am not sure if you are aware that the South African Postal Service (an oxymoron if ever there was one!), has been on strike for several weeks. We have had no phone bills, no Eiskom (Eskom) bills and no City of Joburg bills.

Where is my point you may ask? Well on Friday afternoon my husbands windscreen was hit by a stone and almost immediately a rather large crack appeared! A surprisingly quick call to insurance (thanks Alexander Forbes) and the new windscreen was authorised before lunch on Monday morning. The company Glasfit called to schedule the replacement at our house for first thing Tuesday morning! Once the windscreen was replaced the gentleman in-charge informed me that they had put the licence back on the windscreen but that it had expired! - Yes, you guessed it the renewal notice must be somewhere in the post!

So first thing this morning I googled 'how to renew car licence Johannesburg' and your informative and helpful post popped up!

I grabbed last years reminder and armed with cash I set off to the Lonehill Post Office. Guess what?? They were off line (probably due to the fact that they moved downstairs last year. They were helpful and gave me a form to fill in and told me to try the Bryanston Post Office. So off to the second stop of the day. I filled in the form and stood in the queue but sadly when I got to the front of the queue I found out that as the vehicle is in my husbands name I need his permission to renew the licence! I also need his traffic register and/or drivers licence. So guess what I am doing tomorrow? Yep, you guessed it. I will be back with more paperwork so I can have the privilege of paying for a licence so we won't be stopped by the cops and harassed for 'lunch money'. I am sure after reading this Sine you don't miss Africa quite as much today!

Sine said...

Haha, thanks so much for posting this. Yes, makes me miss Africa a little less indeed. It is SO typical. And so random - my car was registered in my husband's name, but no one ever made me bring his drivers' license. I got lucky in that respect I guess. The thing is, there really are no rules to most of these errands, and the government employees working at these places just seem to have their fun with you making them up on the spot.

Chris said...

We have a plumbing shop in town (yeah a bit of a weird combo) that goes and stand in line for you for a mere R50... Money well spent!

Also, if you do feel like using the sticker and not buying on of those nice and cheap licence disk covers (another well spent R50), try boiling a kettle under the old sticker, the steam does a great job at removing it (but please be cautious with the extension leads running from the house to your car for the kettle)

Jozibelle said...

Hi Sine!
Came straight to you for the advice as we have just realised the license expired 31st Jan!! Oops - but only just had the renewal notice in the post - ho hum! So tomorrow's task is clear - wish me luck!!
Miss you here - but thank goodness all your wise words are still available.
Hope life is treating you well x

Sine said...

Hi Jozibelle,

just saw this, sorry so late - since I've switched comments to CommentLuv, I don't see these other ones very often. Anyway, glad to be of help, and glad my "old" content is still useful for someone. I suppose that's the advantage of the archaic South AFrican bureaucracy - nothing ever changes, so all my advice will still be good in 50 years!

Jozie Days said...

Here is a very important update!

Motorists must verify all personal and address particulars with any motor vehicle or driving licence transaction from 1 November 2015.

This follows the promulgation of regulation 32A of the National Road Traffic Regulations (NRTR) on 31 October 2014.

What this means is that any person or body of persons (companies or organisations) must submit proof of full names, identity or business number and residential and postal address before any registering authority can issue a motor vehicle licence disc or operator card.

The new regulations will require each person to provide proof of particulars (full names and identity number) and residential and postal addresses for verification when there is a change of person particulars or change of address or with the first an application that is being made for a NaTIS service at a registering authority or driving licence testing centre from 1 November onwards.

List of Proof Documents

Verification of Personal and Address Particulars In Terms Of Regulation 32a of the National Road Traffic Regulations, 2000

Proof of Full Names and Identity or Business Number

Number Verification Documents (one of these and make sure that it is certifed!)
1 Temporary RSA identity certificate
2 RSA identity document
3 RSA identity card
4 Valid RSA passport
5 Foreign country identity document
6 Traffic Register Number (TRN) certificate issued by NaTIS in terms of the National Road Traffic Act provided that the TRN for a private individual must be accompanied by a valid source document in the form of an unexpired Refugee ID (BI-1707), foreign passport, work permit or study permit.
7 Certificate of incorporation or name change of a company
8 Founding statement or certificate of name change of a close corporation

Proof of Address (one of these)

1 Utility account (Water, Electricity, Sewerage or Refuse Removal) Not older than 3 months and NOT AN EMAILED STATEMENT (or that must be verified by Eskom/City of Joburg etc)
2 Bank / Financial statement
3 Municipal rates and taxes invoice
4 Telephone account (landline or cell phone account)
5 Official correspondence from South African Revenue Services (SARS)
6 Correspondence from a Body Corporate or Share-Block Association
7 Retail store statement of account / invoice
8 Letter from the administration department for applicants living in any type of residence (e.g. a hostel or barracks)
9 Letter with an official date stamp from the educational Institution, or the residence, hostel or boarding house confirming student residence
10 Letter with an official date stamp from the Ward Councillor or Local Tribal Authority confirming the postal and residential address for an applicant who resides at an informal settlement or rural area
11 A mortgage statement from a Financial Institution Not older than 6 months
12 A lease agreement (signed by both parties) Not older than 1 year
13 An official tax return / tax assessment
14 A recent short-term or long term insurance policy document or renewal letter
15 A valid television licence document

I queued for 45 minutes this morning and had a melt down when the documents that I brought were not suitable! I will go back on Monday!

Sine said...

Thank you, Jozie Days, so much for the update. I'll make a note in the header accordingly. I can imagine the melt-down you experienced, I would have been lived! So South Africa to only find out the new rule after waiting in a queue for half a day. So every time you renew your license disk you have to bring the passport/ID and proof of residence? Correct?

Justin Smith said...

Hello Sine

Im always irritated by the renewals not showing up in the post.
I found a website that helps out with completing the hand written documents, might like to check them out.
Helped me tons as i find filling them out confusing.

Sine said...

Hi Justin - thanks for the link - I haven't tried it as I don't want to subscribe to another newsletter, but will post it on my Facebook page in case anyone wants to try it out.

Rosalie Mayer said...

the licence disc holders you can buy from the pedlars at the traffic lights are great. you fit them once and then you twist them open to put the paper disc inside and remove the old one. some also work with magnets One minute tops to put in the new licence disc !

Sine said...

Rosalie - what great advice! I remember trying to scrub the old one off and put on the new one so it was lined up correctly and it was a pain! Would have loved to have the holder, especially if it's something I could buy from street vendors. I loved shopping with them!

GamesBook said...

As of May 2016, the Post Office systems are not accepting renewals, so you need to go to your city's traffic license department (e.g. for Pretoria, they are listed here - http://www.tshwane.gov.za/sites/Departments/Metro-Police/DriverLicenses/Pages/License_Services_Front_Office_Contact_Details.aspx).

Bear in mind that, last year when the PO systems were working, they would NOT issue a license for a car with outstanding fines - for that you need to go to a traffic license department -- see above!

Sine said...

Aha, this is great information, thank you! I will make a note of it. Considering how hit or miss it has always been to do this at the post office, perhaps it's better this way.

GamesBook said...

It would also be useful to people to provide links to traffic license departments (or websites with their addresses) in the other major Metros!

Sine said...

Here the link to the Johannesburg licensing offices: http://www.joburg.org.za/index.php?option=com_content&task=view&id=61&Itemid=71. You have to scroll through pages 1-3 by navigating at the bottom. The second page has most of the important ones, including Randburg and Sandton.

Anon101 said...

Just been to the Post Office and got my new Licence disc without a renewal notice after just filling out a copy of the ALV1 form (obtained there) without a problem. Don't so much about the above comment that SAPO is not accepting renewals even if you are lucky enough to get one! Just don't forget proof of residence and ID.

GamesBook said...

@Anon101 - Its not a story; its what my local SAPO me told when I went in. It did work at the same place last year, though, so it possible this was a temporary glitch.

Sine said...

Sigh - this is just so typical Joburg/South Africa - what they tell you in one place is not necessarily true for the entire system. Everyone has a different story. Keeps the discussion going here, I suppose:-) I guess my advice is to plan enough time for this business no matter which way you approach it, it's likely that it will require more than one errand because the first place you try might not work. But it still sounds like the post office might be worth trying first.

GamesBook said...

The PO *did* work for us... now can anyone help with driver's license renewal??

Sheena Martin said...
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Sheena Martin said...
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